Shipping policy
At NextGen Gadgets, we’re committed to getting your orders to you as smoothly and efficiently as possible. Below you’ll find details on our processing times, estimated delivery windows, and general shipping practices.
📦 Processing Time
All orders are typically processed within 1–3 business days. Once your order is confirmed, it is sent to our fulfilment partner for packing and shipment.
You will receive a shipping confirmation email with tracking details as soon as your order is on its way.
🌍 Shipping Regions
We currently ship to:
- New Zealand (Primary Market)
- Oceania (including Australia, Fiji, Samoa, etc.)
- International destinations across Europe, Asia, North America, and more
If your country isn’t listed at checkout, we may not yet support shipping to your location.
🚚 Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| New Zealand | 6–12 business days |
| Oceania | 8–20 business days |
| International | 10–30 business days |
Please note: these are estimates. Actual delivery times may vary due to customs delays, weather conditions, or courier handling.
💰 Shipping Rates
Shipping fees are calculated and shown at checkout before you complete your purchase.
🛃 Duties & Import Taxes
For orders shipped outside New Zealand, import duties, customs fees, and local taxes may apply in your country. These charges are the customer’s responsibility and are not included in our prices or shipping fees.
We recommend checking with your local customs office before ordering.
❗ Incorrect Addresses & Delivery Issues
Please ensure your shipping details are correct before confirming your order. We are not responsible for packages lost due to incorrect addresses provided at checkout.
If your package is delayed or not delivered as expected, please contact us via our Contact Us page — we’re here to help.
📩 Questions?
If you have any questions about shipping, tracking, or delivery, please reach out through our Contact Us page.